Deliveries & Returns
We are shipping all orders as normal and are working on a next day service for all UK orders.
In Store Collection
Whether you are local or visiting simply select in store collection and your order will be set aside and ready for you to collect as soon as you are ready.
We offer free shipping on all UK orders, simply select 'Free Shipping 2-3 days' at checkout.
Next Day Express shipping is also available on all orders for £6.
Orders placed before 3pm will be dispatched the same day via Royal Mail or courier service.
*This excludes Highlands & Islands. Shipping will be calculated at checkout for these.
We deliver worldwide* using UPS, FedEx and TNT all tracked services. Shipping rates will be calculated at checkout.
You have the right to cancel your purchase from us for whatever reason within 14 days of purchasing. If you decide to cancel and return your purchases, you will be reimbursed for all relevant charges within 48 Hours and no more than 14 days. More details are on our Terms & Conditions page.
Free UK Returns
We are happy to offer free returns and exchanges for online sales in the UK of all accessories, pedals and small amps.
Please click on the following link and complete our free returns form if you wish to return or exchange your order.
For all larger amps and guitars or any items over 10kg please email firstname.lastname@example.org to process your return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Regent Sounds, 4 Denmark Street London, WC2H 8LP.